Emergency Services Calling Options Available to OBi Device Users
1. Traditional Land Line Service:
[OBi110 users only] Maintain a service to a traditional land line service which connects to the LINE port interface of the OBi110. By default, if the phone(s) connected to the OBi110 PHONE port dial 911 the call will be routed to the LINE port. If the LINE port is connected to a traditional telco, cable company or other VoIP adapter-based service which supports 911, calls to 911 will be routed to this service. If no service is connected to the OBi110 LINE port, the 911 call will fail and the user will hear a, “There is no service available,” announcement.
2. Anveo's E911 Service Using the Sign-Up Button on the OBiTALK Portal:
Obihai has partnered with Anveo to help you set-up 911 calling service on your OBi device for as little as $12 per year...That's only $1 per month!
Here's what you'll get with Anveo's E911 service for OBiTALK Devices:
- Easy Automatic Configuration of 911 Service on Your OBi
- No Need to Configure the OBi Manually!
- 911 Calls Go to Your Public Safety Answering Point with Your Address Attached
- Emergency Call-backs and Reverse 911 are Routed Straight to Your OBi Device
- No Need to Purchase a Phone Number
- Great Complement for Google Voice Users (Because Google Does Not Support 911 Calling)
All you will need to do is select the "Anveo E911 Sign-Up" button on your OBi's Device Configuration page in the OBiTALK web portal.
You will be prompted to select an unused Voice Service slot with which to configure the Anveo E911 service. You may only select a service slot which is not currently being used with another VoIP service.
After this, you will be redirected to Anveo's web site to verify your home address and complete the sign-up. As long as everything is in-order, your OBi will be automatically configured for emergency services calling.
3. Any VoIP Service that Supports E911:
Every OBi device supports at least two VoIP services which can be used to reach regular phone numbers. One of the services can be used as the Primary Service to which most calls will be sent. If this service is a service that supports 911 calling, like that provided by Callcentric and VoIP.ms, calls to 911 from the phone attached to the OBi will be sent to this service. It should be noted some OBi users choose Google Voice as their Primary Service to make calls to such numbers. Google Voice is not capable of placing or receiving emergency service calls.
The OBiTALK service configuration page allows the OBi user to set-up a VoIP service on the secondary (SP2) VoIP service and select a box indicating, “Use This Service For Emergency 911 Calls.”
In the examples above, an OBi user is using Google Voice as the Primary Line to Call Out, and they are using Callcentric as the service to which 911 calls will be sent. The OBiTALK configuration screen warns users who place a check-mark in the 911 service routing box to, “Check only if you are sure this service is capable of placing and receiving emergency service calls.”
When the two services are running on the OBi device the status displayed on the OBiTALK portal would appear as shown in the following screen shot: