Friday, November 10, 2017

End of the Line for Google Voice on the OBi100 and OBi110

 

As of last week, we became aware of Google Voice connectivity issues for customers with the OBi1 Series (OBi100 and OBi110). After further investigation, we confirmed that the current OBi1 Series software is no longer compatible with new Google Voice server security requirements. With this change, Google Voice is no longer compatible with the OBi1 Series. As you may have already known, in August of 2016 we notified customers that the OBi1 Series devices had reached their EOL (end of life) and would no longer be supported moving forward (reference from EOL article below). 

“…it is important to understand that Obihai will no longer develop and release software updates…For example, if Google Voice, Anveo or any other service makes changes in the way they deliver their service where new software is required for the continued use the service with the OBi device, it will not be made available for the OBi100 and OBi110”




Out with the Old - In with the New

Fortunately, the OBi2 Series (OBi200 and OBi202) are available to take the place of the venerable OBi1 Series. Both are fully supported and capable of using Google Voice as a service.  We understand with all change comes concern. Don’t worry, the transition to the OBi2 Series is as easy as making a phone call. Take a look below on how to move your Google Voice and, if you have one, an Anveo E911 account to your new OBi2 Series device.

(Step 1): Log in to OBiTALK and delete your current Google Voice and Anveo accounts from your OBi100/OBi110 device. You can do this by selecting the OBi100/OBi110 OBi number from the Dashboard, then select the associated ‘Trash Can’ icon. This will remove the Google Voice and Anveo E911 service from the old device’s configuration. 

(Step 2): Add the replacement OBi200/OBi202 device to your OBiTALK account by selecting the ‘Add Device’ link in the left-hand column in your OBiTALK account. 

(Step 3): Follow the on-screen instructions to configure your Google Voice and, if applicable, the Anveo E911 service on the OBi200/OBi202 device.

These recently new devices not only support Google Voice but also provide a plethora of upgrades from hardware accessories like OBiWiFi5G to software like OBiEXTRAs. With each OBi2 Series device, you get  1-year of OBiTALK premium customer support as well as the peace of mind that you now have a device that not only helps to save you money, but also continues to receive software updates when needed. With the holidays approaching, you might even catch a sweet deal on the OBi200 and OBi202 that just cannot be passed up. Here is a hint. Fill in the blank: _______ Friday. Now, if you want to be proactive, and we don’t blame you, get yours now.

Replacement Products:

OBi200: 1 Phone Port: To purchase, please select the following link: OBi200
OBi202: 2 Phone Ports: To purchase, please select the following link: OBi202
OBi212: 1 Phone Port, 1 Telco Line Port: To purchase, please select the following link: OBi212

We hope you continue to consider OBi devices as the best and only solution for home and office VoIP products. We are committed to providing excellent products and services for our customers and look forward to working with you in the future.

If you feel you have any questions, please email us at support@obihai.com.

Thank you for being a customer,


Team Obihai